What if my card is declined?
Don’t worry if your card is declined. We will continue to take payment automatically until payment is successful. Your subscription will be placed on hold until the payment succeeds. You will however need to resolve the reason for your card decline to enable payment to be taken and for your subscription order renewal to process.
My Payment has failed – what can I do?
The most common reason for payment failures is due to using an incorrect address. We use strong security protection on our website to protect all card users. If you don’t enter the address your payment card is registered to with your bank, in the billing section, your payment will fail. You can update your billing & shipping address in My Account > Addresses
You can update your card details within the My Account section of the website. My Account > Payment Methods. If you are experiencing difficulties please call us on 0207 117 2775 and we can assist you.
If you are within your initial subscription agreement period (minimum of 2 payments) you must update your card details or place sufficient funds in the account to which your payment card is linked. We will continue to attempt to process payment until your payment is processed. Alternatively call us on 0207 117 2775 and we’ll be happy to assist you.
If you wish to cancel your account you can do so here but the must be completed prior to the subscription renewal payment being taken. Cancellations will not be applied retrospectively to previous payments. To avoid any issues simply cancel your subscription on or before the last working day of the month. You can cancel your subscription here:
- Log in to the My Account section of our website
- Click on the “Subscriptions” tab
- Select the subscription you would like to cancel
- Click Cancel – and you’re all done.
If you do not see the Cancel button this maybe because we have not received the second payment of your initial subscription period. If you have made your second payment and you still do not see the “Cancel” button, don’t worry we’re hear to help. Call us on 0207 117 2755 or email firstname.lastname@example.org