Refund Policy

Our Refund policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

• • Product is defective

• • Product must be unopened

• • Product must be in original packaging

• • Product must be unused

• • Product must not be damaged

• • Individual Items within subscription Boxes are not eligible for return and refund – the complete subscription box must be returned. Please contact us if you have an issue with an individual item.

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: One Happy Cat, C/O Indoor Cat Ltd. Office 6, Market Place. Battlefield Road, Shrewsbury, Shropshire, UK, SY2 6GD. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to info@onehappycat.co.uk

This document was last updated on March 25, 2021