Shipping

Where do you ship?

Whilst One Happy Cat is based in the UK, our Cat Gift Boxes are sold and sent to customers around the world. We currently ship to the following countries:

  • United Kingdom
  • Norway
  • Iceland
  • Switzerland

If you don’t see your country listed and would like to know if we are planning on launching in your country soon you can get in touch here…

When do you ship?

One-Off Cat Gift Boxes and Give As A Gift Boxes

Payment is taken at checkout and orders are shipped next working day via Royal Mail 2nd Class (2-4 working days) or International Standard Tracked delivery for international customers. Alternatively you can upgrade your delivery method to receive your order faster if you are a UK customer, if you wish by selecting the appropriate shipping option at checkout. All shipping charges are at Royal Mail cost price.

Customised Cat Gift Box Subscription

Your first payment is taken with your first order no matter which day of the month you place your first order. You will receive that months customised subscription box and shipped the next working day. Your following subscription payments will be taken on the 1st day of each month and will be shipped on the 7th of the month (or following working day if the 7th falls on a Saturday, Sunday or Bank Holiday).

Please bear in mind if you place a subscription order on the 30th / 31st of the month you will pay for and receive that months box and your next payment will be taken the next day (on the 1st of the month) for the following months box.

Royal Mail 2nd class

All One Happy Cat Gift Boxes are shipped via Royal Mail 2nd Class parcel as standard. Royal Mail 2nd Class which take 2 – 4 working days to arrive – please allow one day for picking, packing and collection by Royal Mail. Whilst you can upgrade to receive your delivery faster, most UK customers receive their parcels within a few days. Please allow one additional day for picking, packing and collection by Royal Mail. We will provide proof of postage via a Royal Mail Confirmation Receipt. This proves Royal Mail has received your parcel from us and is in the process of delivering your shipment.

We do not use a tracking option for this service so if you live in an area known to have lost or stolen parcels we highly recommend using the Royal Mail 48 Hour Tracked service.

Whilst we will support customers in the recovery of their missing parcels, we cannot refund customers who have selected a non tracking shipping option and where we have provided proof of shipment. Royal Mail is extremely reliable within the UK.

Royal Mail 48 Hour Tracked

Royal Mail 48 parcels are shipped via Royal Mail 48 Hour tracked which take 2 working days to arrive (please allow one additional day for picking, packing and collection by Royal Mail). We will provide a tracking number which you can find:

  • In your Order Completed Email
  • In your My Account > Dashboard > Orders > View Order and click on TRACK button

You can track track your parcel via Royal Mail tracking page here in real time or from the Track My Parcel Page on the One Happy Cat Website (update every 30 minutes).

We will support customers in the recovery of their missing parcels and resend parcels which are confirmed as lost / undelivered / stolen by Royal Mail. Please bear in mind Royal Mail is extremely reliable within the UK.

Next Working Day

If you really can’t wait and need your parcel at short notice we have partnered with DPD to offer a Next Working day service. If your order is placed before 12 noon each day your parcel will be delivered next working day. Orders placed Monday to Thursday before 12 noon will be shipped same day and arrive next day. Orders placed after 12 noon Thursday will arrive the following Monday – next working day. DPD do not deliver Saturday or Sunday using this shipment option.

Next Working Day parcels are shipped via DPD Tracked Service typically arriving before 5pm next working day. We will provide a tracking number which you can find:

  • In your Order Completed Email
  • In your My Account > Dashboard > Orders > View Order and click on TRACK button

You can track track your parcel via DPD Track My Parcel in real time or from the Track My Parcel Page on the One Happy Cat Website (update every 30 minutes).

We will support customers in the recovery of their missing parcels and resend parcels which are confirmed as lost / undelivered / stolen by DPD. Please bear in mind DPD is an extremely reliable and safe courier service.

International Delivery

International parcels are shipped via the Royal Mail International Tracked service which takes between 5 to 7 working days but may take as long as 14 days to arrive. Please allow one additional day for picking, packing and collection by Royal Mail. We will provide a tracking number which you can find:

  • In your Order Completed Email
  • In your My Account > Dashboard > Orders > View Order and click on TRACK button

You can track track your parcel via Royal Mail tracking page here in real time or from the Track My Parcel Page on the One Happy Cat Website (update every 30 minutes).

We will support customers in the recovery of their missing parcels and resend parcels which are confirmed as lost / undelivered / stolen by Royal Mail. Please bear in mind Royal Mail Tracking is a secure service & provides fraud prevention tools for your peace of mind. One Happy Cat are not liable for any custom charges, VAT or taxes charged to the customer as a result of ordering your box internationally. You are solely responsible for all import duties, taxes and charges that your country’s customs & imports office may impose when your order enters your country. All such fees are the buyers responsibility to pay. We cannot refund any boxes or shipping fees if you do not pay any taxes or duty to your country, resulting in your One Happy Cat Cat Gift Box being returned to us.

Shipping Upgrade Costs

Every One Happy Cat Gift Box is shipped via Royal Mail 2nd Class as standard. However, if you can’t wait to receive your gift box you can upgrade your delivery method at checkout to a faster delivery service. The cost of each service is at cost price as advertised on the couriers website/s. We will never charge more than the cost price of the delivery service. This means the shipping cost always reflects the true cost of shipping and not hidden in the cost of your chosen products.

Shipping Methods Cost:
Royal Mail 2nd Class 2-4 working days £3.00
Royal Mail 48 Hour Tracked – 2-3 working days £4.99
Royal Mail 1st Class – 2-3 working days £5.99
Next Working Day – DPD courier next working day* £8.70
International Shipping £14.99 (flat rate for all international customers)
  • please be aware DPD next working day shipping applies Monday – Thursday for orders placed before 12 noon. Orders after the 12 noon cut off will be shipped next working day for arrival the day after. In the case of order placed after 12noon Thursdays orders will be picked and packed and shipped Friday for next working day delivery – Monday.

Expected Delivery Dates

Depending on the shipping method you have selected, you can expect to receive your parcel from: (Expected Delivery Date includes +1 day for picking and packing)

Shipping Method Expected Delivery Date
Royal Mail 2nd Class Small Parcel 11th of the month
Royal Mail 48 Hour Tracked – Track here 10th of the month
Next Working Day – DPD – Track Here 9th of the month
International Shipping (Royal Mail International Economy) 21st of the month