Can I cancel my subscription?

Can I cancel my subscription? Yes, you can! You can cancel at any time after your second payment. If you would only like to place an order for one box please see our One Off Cat Gift Box or our Give As A Gift Cat Gift Box. Our subscription Cat Gift boxes are discounted to reward our loyal customers subscribing to more than one payment / gift box.

To cancel simply:

  • Log in to the My Account section of our website
  • Click on the “Subscriptions” tab
  • Select the subscription you would like to cancel
  • Click Cancel – and you’re all done.

If you do not see the Cancel button this maybe because we have not received your second payment. If you have made your second payment and you still do not see the “Cancel” button don’t worry we’re hear to help on 0207 117 2755 or email

When to Cancel your subscription:

It is important that you cancel your subscription before the last working day of the month. Subscription payments are taken on the 1st day of every month. If you do not cancel your subscription before a subscription payment is taken and you no longer wish to receive your box, you will not receive a refund even if you’re box has not already been shipped. We are a small business and customising boxes is challenging with a highly complex ordering process. As such once payments are received, subscription boxes will be shipped. If you need to cancel in a hurry always try to cancel your subscription on line – this is the fastest method and is automatically fed into our stop payment system. If you cannot cancel on line please contact us on 02071 17 2775 Mon- Fri 09:00 – 17:00.

Our contact details are:

Telephone: 0207 117 2775 Mon – Fri 09:00 – 17:00


Please read our “Important Information For New Subscribers” and our Information for “Existing” subscribers.