How do I change my password

How do I change my password? If you’ve forgotten your password you can recover this by going to My Account page (when logged out) and clicking on the text “Forgotten password”.

If however, you wish to change your password to something say, more memorable. Then here’s how to do it:

Before you begin may we recommend you take some time to create a secure password. You can find out how to create a strong password by following this advice from the NCSC CyberAware the UK goverment’s advice on how to stay secure online.

  1. Login into your account using your current password via the My Account page
  2. Click on the Tab “Account Details”
  3. Scroll down to find the password fields
  4. Enter your current password in the “Current password” field
  5. Enter your new password in the “New password” field
  6. Enter New password again in the “Confirm new password” field
  7. Scroll down and click “Save Changes” button.

That’s it you’re all set to use your new password next time you login.

If you need further assistance we’re here to help. You can call us on 0207 117 2775 or email using the online Contact Us form.