Do you offer free shipping?
Unfortunately there is no such thing as free shipping. Rather than increase the price of our products to include shipping costs we clearly state the cost of the product and the cost of shipping separately. This way you know what you’re paying for the cost of the cat gift box and what you’re paying for the cost of shipping. We offer a range of shipping options so you can chose which shipping option is best for you in terms of speed of delivery and cost of service. All shipping is at cost as advertised on the courier website.
Royal Mail 2nd Class which take 5 – 7 working days to arrive. We will provide proof of Postage via Royal Mail Confirmation Receipt. This proves Royal Mail has received your parcel from us and is in the process of delivering your shipment.
You can Royal Mail 1st class small parcel, Royal Mail 48 Hours, DPD Next Day Delivery (+1 day for picking, packing and collection) and internartional shipping for international customers – non UK customers. You can view all shipping options and costs on our shipping page.
There is no tracking option for Royal Mail 1st and 2nd class, so if you live in an area known to have lost or stolen parcels we highly recommend using the Royal Mail 48 Hour Tracked service.
Whilst we will support customers in the recovery of their missing parcels, we cannot refund customers who have selected free shipping and where we have provided proof of shipment. Royal Mail is extremely reliable within the UK.
You can find out more about all our shipping options including delivery time frames, upgrades and tracking in our dedicated shipping page here.