Do you accept returns?

Do you accept returns? Yes we do however, returns are covered under our Refund Policy. Please read the whole Refund Policy to ensure you understand our policy, however the highlights are:

The following criteria must be met to qualify for a refund:

    • Product is defective
    • Product must be unopened
    • Product must be in original packaging
    • Product must be unused
    • Product must not be damaged
    • Individual Items within subscription Boxes are not eligible for return and refund – the complete subscription box must be returned. Please contact us if you have an issue with an individual item.

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods, tailor-made or personalised items and products with a seal for health protection and hygiene reasons that’s been broken or broken sealed items are completely exempt from being returned. You must contact us prior to making a return to be eligible for a refund. Return shipping is at the cost of the buyer.

You can read the full Returns & Refund Policy here. Our Refund Policy is in compliance with The Consumer Contracts Regulations Act 2014 (your statutory rights).